Will my customers know it's an AI?
The voice is natural. If a caller asks whether they're talking to a person, the AI tells the truth that it's an automated assistant — "I'm an automated assistant taking your info so the owner can call you back." Honesty here actually helps trust.
Do I have to forward my existing number, or use a new one?
Your call. The setup gives you a new phone number that's tied to your AI receptionist. You can either (a) post the new number as your main and have everything route through the AI when you can't pick up, or (b) keep your existing number as primary and forward unanswered calls to the AI line. I'd usually recommend option (b) — it preserves your existing reputation on the number customers already know.
What if I'm on the phone with another customer when a new call comes in?
That's exactly the case this fixes. Your existing voicemail kicks in → the AI is the voicemail. New caller goes straight to the receptionist, gives their info, and you see the lead while you're still wrapping up the other call. No back-to-back voicemails, no missed second-of-the-day call.
What if the AI mis-hears a phone number, address, or issue?
The AI confirms key info back to the caller before hanging up ("Best number is [number], address is [address], issue is [issue] — is that right?"), which catches most errors. It captures the caller's name, number, what they need, and urgency, and emails you that structured lead. If it ever gets a detail wrong, you still have the callback number to confirm with the caller.
What if the AI promises something I can't deliver?
It can't — by design. The script quotes price ranges, never firm numbers, and is blocked from promising same-day, next-day, or warranty coverage. Every call lands in your inbox as a structured lead — the caller's name, number, what they need, and urgency — so you see what they want before you dispatch. If you ever spot anything off, text me and the script is updated the same hour.
Will this replace my CSR / office staff?
No. The AI only takes calls when nobody else answers — overflow + after-hours + weekends. Your office staff still own the daytime phone, and they actually get a clean structured lead — name, number, the issue, and urgency — for every after-hours call waiting for them in the morning. You can frame it to your CSR as a force multiplier: she doesn't have to triage the 9pm voicemails anymore, but she still owns every live customer relationship.
Can it really tell a leak from a flood — or a $200 faucet from a $15k repipe?
Not on its own, and it doesn't try. The AI's job is intake, not diagnosis. It captures the issue the caller describes ("water pouring through my ceiling" vs "drip under my sink"), flags trigger phrases as EMERGENCY (water leak, no heat in winter, no AC in summer, gas smell, electrical sparking, sewage), and puts that urgency in your inbox subject line first. You make the actual judgment call about scope + dispatch — same as if your CSR had taken the call.
Can it transfer to me directly if it's a real emergency?
Not in v1 — the AI just captures the lead and tags emergencies (water leaks, no heat, no AC, gas, sparking) so you see them first in your inbox. Live-transfer to your cell is a v2 add-on if there's demand for it. I'd usually recommend the email model — you control when to engage instead of being interrupted on a roof.
Does it book appointments?
Not right now — v1 just captures the lead and you call back to book. Calendar-based booking isn't a feature yet; it could come later if there's demand. For now I'd recommend qualifying the lead and scheduling it yourself rather than letting a bot do it.
What about spam calls / telemarketers?
The AI politely ends sales calls and known telemarketer patterns without notifying you. You only get emails about real customer inquiries. If a spam call slips through and you'd rather not be notified about that category in the future, just text me — I can tune the filter for your line specifically.
What languages does it support?
English only in v1. If a caller speaks Spanish, the AI says "I'm sorry, I can only help in English. Please call back later and ask for [owner]." Spanish-fluent voice is on the roadmap if there's demand.
Does it work with my existing CRM (ServiceTitan, HouseCall Pro, Jobber, etc.)?
Not natively in v1 — you get the lead as an email, which most CRMs can ingest via their "lead from email" intake. If your CRM has a webhook or Zapier integration, I can wire the lead-capture directly into it for a one-time $99 integration fee.
Why $99/mo? What does that cover?
Phone number rental, AI per-minute costs (voice synthesis, transcription, language model), email delivery infrastructure, and unlimited tweaks-on-request. My margin on a single closed job covers the year — yours probably does too.
What if I want to cancel?
Just text me — no cancellation flow, no retention call. Your $99 stops the next billing cycle. The phone number goes back into the pool. $299 setup is non-refundable because the work is front-loaded, but month-to-month after that.
What trades do you support?
Anything home-service: HVAC, plumbing, electrical, roofing, fencing, gutters, lawn care, tree service, handyman, garage doors, pressure washing, junk removal, appliance repair. The AI gets a custom script written for your trade specifically — emergency tags adjust per trade (e.g., for plumbing it's water leaks + sewage; for electrical it's sparking + outages; for HVAC it's no-AC/no-heat by season).